COVID-19 Response

Navigating through COVID-19

Navigating Through COVID-19

At Chi’Lantro, your health and safety and that of our team members is our top priority. We are closely monitoring guidelines regarding Coronavirus (COVID-19) and we are taking increased precautions by reinforcing health + hygiene protocols for all team members and restaurants. Read about the latest decisions being made and the actions being taken in preparation for COVID-19.

For our customers who recently ordered from us, please be advised that a member of our Chi’Lantro family at our Domain location last worked on May 8, 2020. Subsequently, the Team Member tested positive for the Coronavirus. Because the CDC indicates individuals typically display symptoms of the virus within 2-14 days of exposure, we are sharing this information so you can make the best decisions for your health and the health of those around you going forward. Our number one focus remains the same as it has for the past couple of months, which is the safety and well-being of our Team Members and customers. For more information about the Coronavirus, please visit the Centers for Disease Control website at: https://www.cdc.gov/coronavirus/2019-nCoV/index.html

FAQS

What stores are currently closed?
Order availability is being treated on a store-by-store basis. Please find store / delivery availability by searching for a store or address here: http://www.chilantrobbq.com/locations/

What are your hours?
Our hours vary by location, so we encourage you to look up your local restaurant at http://www.chilantrobbq.com/locations/ . In light of local public health directives, these may be subject to change during this season.
To the best of our ability, we will be updating our website to notify you of changes to our normal hours of operations. Please call 512.800.9098 to hear the latest.

What are the current cleaning practices?
Our Food Safety program is designed to keep our team members and our communities safe. We’re staying on top of our cleaning procedures, including disinfecting all restaurant surfaces, keeping our hand washing stations in our restrooms replenished, and offering hand sanitizer supplies replenished. It is our policy to send team members and couriers home if they are exhibiting symptoms. During this time especially, we’re grateful to have at least one employee dedicated to cleaning front-of-house surfaces during peak hours to help keep our guests healthy.

Our couriers are following public health guidelines around washing their hands, using hand sanitizer, staying home if they begin to feel ill, and executing contact-less deliveries. All couriers are instructed to wash their hands in the Chi’Lantro restaurants before collecting their orders to deliver. Couriers are also instructed not to add or remove any items from the bags at any time during the delivery process.

If you have questions about this, you may reach out to us at team@chilantrobbq.com.

What happens if your team member is affected by COVID-19?
It is our team members in our restaurants who bring our mission to life every day. Our paid wellness leave policy goes above and beyond industry standards. And now, we will be offering up to 14 days of Care Pay to employees who have been diagnosed with or exposed to COVID-19 so they can self-isolate at home. We never want a team member to put work before their health.

Can I still get Chi’lantro food through other means if my local store is closed?
Good news – we’re delivering in 4 locations in Austin. Visit http://www.chilantrobbq.com/locations/ to find out more about delivery in your neighborhood.

How can I get in touch with someone at Chi’Lantro for additional information?
If we can help answer any additional questions please reach out to team@chilantrobbq.com

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